Privacy Policy

Last updated: 10 January 2026

1. Introduction

Elouise Van Co Pty Ltd (ACN 668 754 336, ABN 60 668 754 336) trading as Ellevate Solutions and Ellevate Compliance
(“we”, “us”, “our”)

We are committed to protecting your privacy and handling personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store personal information, and how you can access or correct that information.

2. What personal information we collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Business name and ABN

  • Job title or role

  • Billing and payment details

  • Information provided through enquiry forms, consultations, onboarding questionnaires or assessments

  • Information provided when purchasing digital products, templates, resources or subscriptions

  • Website usage information (such as IP address, browser type, pages visited)

We only collect personal information that is reasonably necessary for our business activities.

3. How we collect personal information

We collect personal information in a number of ways, including when you:

  • Contact us via our website, email or phone

  • Engage us for consulting, compliance, governance or business support services

  • Purchase templates, digital products or subscriptions

  • Subscribe to our mailing list or download free resources

  • Complete forms, questionnaires or surveys

  • Interact with our website, including through cookies and analytics tools

Where possible, we collect personal information directly from you.

4. Why we collect and use personal information

We collect and use personal information for purposes including:

  • Providing consulting, compliance, governance and business support services

  • Delivering digital products, templates, resources and subscriptions

  • Managing client relationships and communications

  • Processing payments and issuing invoices

  • Meeting legal, regulatory and professional obligations

  • Improving our services, website and offerings

  • Sending relevant updates, insights or marketing communications where permitted by law

5. Disclosure of personal information

We may disclose personal information to:

  • Third-party service providers who assist us in operating our business (such as IT providers, cloud software platforms, payment processors and email marketing platforms)

  • Professional advisers such as accountants or legal advisers

  • Regulators or government authorities where required or authorised by law

We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy laws.

We do not sell or rent personal information.

6. Overseas disclosure

Some of the systems and service providers we use are cloud-based and may store data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in a manner consistent with the Australian Privacy Principles.

7. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps include the use of secure systems, access controls and reputable third-party platforms.
However, no method of transmission or storage is completely secure.

8. Access and correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

We will respond within a reasonable timeframe and in accordance with the Privacy Act.

9. Marketing communications

We may send marketing or informational communications where you have consented or where otherwise permitted by law.

You may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.

10. Cookies and website analytics

Our websites may use cookies and analytics tools to help us understand how visitors use our sites and to improve functionality and user experience.

You can manage cookies through your browser settings.

11. Complaints

If you believe we have breached your privacy, you may contact us using the details below.

We will investigate the complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact us

For privacy-related enquiries, access requests or complaints:

Email: elouise@ellevatesolutions.com.au
Business name: Elouise Van Co Pty Ltd trading as Ellevate Solutions and Ellevate Compliance
ABN: 60 668 754 336